Microsoft's latest Dynamics™ CRM software version now available
Code named 'Titan' while under development, Microsoft unveiled the latest version of its Dynamics CRM package to partners in November and released the product today.

Evolutionary rather than revolutionary, at first glance you might think there's little change. However, Microsoft have focused on making the product easier and slicker for end users, on multi-language and multi-currency support, and under the covers there have been some major architectural changes made to support multi-company hosting.

For end users, useful improvements include much better data migration tools for loading data in bulk (useful for adding new leads from a show, etc), more flexible integration with MS Word for mail merge letters and documents, a report designer wizard so end users can design their own reports, an AutoComplete feature for lookup fields to reduce clicks, and improvements to workflow to help end users administer and review 'where things have got to' with a particular workflow.

Microsoft have changed the licensing arrangements too, there are now three editions: the entry level edition is Workgroup Server which supports a maximum of 5 users, Professional Server supports an unlimited number of users within one organisation, while Enterprise Server supports multi-tenant deployments. Client licenses can access any CRM edition.

Deliberately, there has been no change to the 'business' functionality of the product - Microsoft's strategy is to provide the technology platform with its partners deploying tailored customer solutions. 
Read more about what's new in Microsoft Dynamics CRM