CRM is more than software...
The term CRM (customer relationship management) is used by software vendors to describe
a bewildering range of systems that can be used by customer-facing staff to maintain
records of interactions with prospects and customers and to improve productivity.
...it's improving processes
We believe 'installing CRM' means more than installing software. First, it's taking
a good look at how your customer-facing processes should work.
Then it's working
out how they could be improved to make them more efficient and to provide a better
customer experience. Finally, it's
preparing a practical plan to introduce these
changes into the business.
Are you ready for CRM?
Should you be investing in CRM? What would you get back from your investment?
Will packaged CRM systems fit your business processes? What CRM functions do you
We are familiar with the benefits you should expect in the core business functions
of sales, marketing, and production. We can help you assess whether your business
is ready for CRM, and the payback you can expect.
We can help all the way
We can help you prepare your business for CRM, choose suitable software, and implement
How may we help you?
We can help you identify the benefits of CRM to your arganisation
We can help you prepare for CRM if your business processes need streamlining
We can help you select a CRM package working objectively as independent consultants
We can help you plan and manage your CRM implementation
We can help you realise the benefits
Please call 01780 766644 to find out more.
On larger projects, Amulet Partners often works with Microsoft Dynamics CRM,
a powerful, robust,
and flexible web-based CRM 'toolkit'.
The package has excellent external integration
capabilities and is completely customiseable.
Microsoft Dynamics CRM plugs into Outlook
making it easier for users to pick up than learning a separate application.
Since it is web-based, the system is simple
to deploy to multiple client PCs and can also be used across the internet.
MediPak is a ready-made package of customisations
for Microsoft CRM designed specifically for healthcare SMEs.
MediPak enables you to implement Microsoft
CRM in a fraction of the usual
time and therefore at much lower cost.
To find out more about MediPak click here.
For smaller companies we like Legrand
a Windows application with
inbuilt integration to Outlook and accounting packages like QuickBooks.
Legrand CRM covers all core business processes
service and tracks customer purchases.
And the system is quick to set up - you
can be up and running in a day!